Why choose Pathfinder Care Management?

Before working with a care manager, there are important questions that need to be asked. We've provided those questions here along with the information regarding Pathfinder and encourage you to ask these same questions of any other providers with whom you are considering working with.

How long have you been providing care management services?
Pathfinder Care Management was founded in 2002 and then merged with Estates in Transition/Rent a Daughter™ in 2005. Prior to merging with Pathfinder, Estates in Transition had been in business for 20 years.

How many care managers are on staff and how what are their professional credentials?
Pathfinder has 5 care managers on staff, as well as a care coordinator and an office administrator. Our care managers are registered nurses and licensed social workers. All of our care managers have specialty certifications either in gerontology or care management as well as at least 10 years experience working with seniors. Pathfinder also carries malpractice and liability insurance for the business and for each care manager.

Do your care managers receive any ongoing training?
The State of Minnesota mandates that both registered nurses and licensed social workers complete continuing education to keep licenses valid. We all also must complete continuing education for our specialty certifications.

Is your company affiliated with any other companies?
Pathfinder is not affiliated with any other companies. We believe it is vital that we are able to be objective in our recommendations to our clients and do not accept or give any referral fees or "kickbacks" of any kind.

Does your company provide home care services and caregivers?
No, Pathfinder provides only care management and care coordination services. We feel that it is important that our only obligation be to our client so we are able to offer them the best referrals possible.

When are your care managers available?
We know that life doesn't happen just between 8 AM and 4 PM Monday through Friday. Our care managers are available 24 hours a day, seven days a week. Each client has a Primary Care Manager who is their main point of contact, but we as a staff do regular case reviews so that if the Primary Care Manager is unavailable, someone can fill in for them seamlessly.

How do you communicate with your clients?
We use both in person visits, phone calls and emails to communicate, whichever you prefer or a combination of all. It is extremely important to us that you are aware of what, when and how we are providing services so we try to communicate as much as possible. We are careful not to initiate any service without your knowledge and prior agreement.

Do you have a contract?
Yes, Pathfinder has a service agreement that must be signed prior to starting services. There is no minimum of hours for services and services can be terminated at any time with no further obligations.

Do you provide documentation of the services you are providing?
Yes, Pathfinder invoices for our services once a month and each charge is listed separately with notes as to what the charge is for. It is important to us that our invoices are as transparent as possible so you know you are receiving what you are paying for.

Do you provide references?
Yes, we are happy to provide you with references to either past or current clients (with their permission) and to other professionals.